Terms of service
PALOMA PILATES
Terms & Conditions — Version 1.A
Last updated: 21.09.2026
Welcome to Paloma.
We want the studio to feel like a place you genuinely enjoy coming to — somewhere to
move, get stronger, switch off and spend time with good people.
These Terms & Conditions are here to keep things clear, fair and easy for everyone.
By creating a Paloma account, purchasing a class, membership or other service,
making a booking, or attending a class at Paloma, you agree to these Terms.
Booking Your Classes
Classes at Paloma are intentionally kept small, so every reformer and every spot
matters.
All classes must be booked in advance through our booking platform, Mindbody, or
another booking method provided by Paloma.
Your place in a class is confirmed once your booking has been successfully completed.
Please check your booking confirmation and make sure the date and time are correct.
If a class is full, you may be able to join the waitlist.
Cancelling a Class
We completely understand that plans change.
At the same time, when you book a class, that reformer is being held especially for you.
Late cancellations mean another member may miss out on the chance to attend.
Our cancellation window is 12 hours.If you cancel 12 hours or more before your class, your class credit will be returned or
your membership class will remain available for you to use.
If you cancel within 12 hours of your class, your class credit will be forfeited.
If you don't cancel and don't attend, the booking will be treated as a no-show.
A €10 no-show fee will apply, in addition to the loss of the class credit.
We always encourage you to cancel as soon as you know you can't make it — even if
you're already inside the 12-hour window. It gives someone else the opportunity to take
your place.
Life happens
We know that sometimes things happen that are genuinely outside your control.
Paloma may use reasonable discretion to waive a late cancellation or no-show fee in
exceptional circumstances. This is intended for genuine situations and is not an
automatic entitlement.
Waitlist
If your favourite class is full, don't give up just yet.
You can join the waitlist through Mindbody when this option is available.
If a place becomes available, you may be notified or automatically moved into the class
depending on how the booking system is configured.
Once you have been added to the class, our normal 12-hour cancellation policy
applies.
If your plans change, please remove yourself from the waitlist as soon as possible so
someone else has the opportunity to join.
Arriving for Class
We recommend arriving 10 minutes before your class.This gives you time to say hello, put your things away, get settled on your reformer and
start your class without rushing.
For everyone's safety, late entry will only be permitted within the first 5 minutes of
the scheduled class, and only where the instructor considers it safe and appropriate.
After 5 minutes, entry will not be permitted.
If you arrive more than 5 minutes late, your booking will be treated as a late
cancellation/no-show and the applicable class credit and/or fee will apply.
We promise the intention isn't to be strict — it's simply about keeping the room calm
and making sure everyone can start their practice safely.
Memberships
At Paloma, we believe movement should become part of your lifestyle — not just
another thing on your to-do list.
Our memberships are designed to support consistency, progress and long-term
wellbeing.
Memberships are personal to you and cannot be shared or transferred to another
person.
Memberships do not guarantee a place in a particular class. Classes must still be
booked in advance and are subject to availability.
Unused membership classes do not roll over into the following month.
This is because membership pricing is based on regular monthly access rather than
individual class credits.
Membership Commitment
Introductory Membership
The introductory membership is subject to a 12-month minimum commitment.The specific terms, price and benefits of the introductory membership will be shown to
you before purchase.
[TO CONFIRM: Does the 12-month commitment apply to a specific Introductory
Membership product, or to all clients who purchase following the introductory
offer?]
Other Memberships
The minimum commitment and cancellation terms for our other membership options
are [TO CONFIRM].
These will always be clearly communicated before you purchase your membership.
Pausing Your Membership
We understand that life doesn't always follow the plan.
Where your membership allows you to pause, you may request a membership freeze.
Standard Freeze
We suggest allowing one month of membership freeze per 12-month period.
A freeze should generally be requested in advance and will take effect once confirmed
by Paloma.
Pregnancy, Injury or Exceptional Circumstances
We also understand that some circumstances need a little more flexibility.
Pregnancy, significant injury, medical circumstances or other exceptional situations
may be considered for a longer freeze period, potentially up to 6 months, subject to
reasonable supporting information where appropriate.
These requests will be considered individually and fairly.
A freeze cannot generally be applied retrospectively.Cancelling Your Membership
We want cancelling to be straightforward.
For memberships that do not have a minimum commitment, we recommend a 30-day
notice period for cancellation.
Cancellation requests should be made through the method provided by Paloma, such
as email or through the booking platform where available.
Your membership will remain active during the applicable notice period, unless
otherwise agreed.
Where a membership has a 12-month minimum commitment, cancellation before the
end of that period will generally not be available simply because you no longer wish to
continue, subject to any rights you may have under applicable Spanish consumer law
or circumstances that legally allow early termination.
Nothing in these Terms limits any statutory cancellation or termination rights available
to you.
Payments
All prices are displayed in euros (€).
Prices include applicable taxes where required.
Payments can be made using the payment methods available through Paloma and
Mindbody.
For memberships with recurring payments, the payment amount and frequency will be
shown before you confirm your membership.
Please make sure your payment details are kept up to date.
If a payment fails, we'll contact you to arrange payment of the outstanding amount.
Access to classes or membership benefits may be temporarily paused until an
outstanding payment has been resolved, subject to applicable law.Any additional payment or failed-payment fee will be communicated before it is
charged.
Refunds, Transfers & Extensions
We want our purchasing policies to be clear from the beginning.
Classes & Class Packs
Class credits cannot be transferred to another person.
Memberships
Memberships are personal and cannot be shared or transferred.
Unused membership classes do not roll over into a subsequent membership period.
Expired Credits
Once a class pack has expired, unused credits cannot generally be extended.
If Paloma Cancels
If Paloma cancels a class or is unable to provide a service you have paid for, we will
provide an appropriate remedy in accordance with the circumstances and applicable
law.
If we need to cancel a class, we'll let you know as soon as reasonably possible and,
where appropriate, offer a replacement class, credit, refund or other suitable solution.
Your Health & Your Practice
Pilates is movement, and movement should feel good.
However, as with any form of physical activity, there is a possibility of injury.
You are responsible for making sure that the classes you attend are suitable for your
current health, fitness and experience.Before participating, please tell your instructor about anything that may affect your
ability to exercise safely, including relevant injuries, medical conditions, physical
limitations or pregnancy.
If you're unsure whether Pilates is suitable for you, we recommend speaking with an
appropriate healthcare professional before attending.
During class, please listen to your body. If something doesn't feel right, stop and let
your instructor know.
Our instructors may modify an exercise, recommend an alternative or ask you to stop
an exercise if they believe it is necessary for your safety.
Personal Belongings
Please keep your personal belongings in the areas provided by the studio.
We recommend leaving valuables at home where possible.
Paloma cannot accept responsibility for lost, stolen or damaged personal belongings
except where responsibility cannot legally be excluded.
If you find something that isn't yours, please hand it to a member of the Paloma team.
Photos & Filming
From time to time, we may take photographs or videos around the studio for Paloma's
social media, website or other marketing.
Where an identifiable client is used for promotional purposes, we will obtain the
appropriate consent where required.
If you don't want to appear in photographs or videos, please let a member of the
Paloma team know.
We also ask that clients don't photograph or film other clients without their permission.Your Agreement With Us
By creating a Paloma account, purchasing a service, making a booking or attending a
class, you confirm that you have read and agree to these Terms & Conditions.
And, most importantly:
Move well. Be kind. Have fun. Make yourself at home.
• CONFIRM
• Introductory Membership: exactly which membership/product has the 12-
month commitment.
• Other memberships: whether they have a minimum commitment and, if so,
how long.
• Membership cancellation: confirm the 30-day notice period.
• Cancellation process: email, Mindbody, or both.
• After the 12-month commitment: whether the membership automatically
continues month-to-month.
• Standard membership freeze: confirm 1 month per 12 months.
• Exceptional freeze: confirm whether you want to allow up to 6 months for
pregnancy, injury or exceptional circumstances.
• Failed payment fee: confirm whether there actually is one and, if so, the
amount.
• Class pack expiry: the specific expiry periods for each class pack. We currently
only have the 10-class pack information from your pricing material.
• Legal/business details: company name, NIF, address, email and website.
• Last updated/effective date.